If you or a family member is in the process of choosing an NDIS provider, the multitude of options can be overwhelming. While you may have a clear understanding of the services required and when support is needed, it is crucial to select a provider that aligns with your personality, needs, family dynamics, and goals.
1. PERSON-CENTRED APPROACH
This approach prioritises you, your requirements, goals, and home situation in the decision-making process related to your life. It is tailored to your individual needs and aims to identify and enhance your unique strengths.
During conversations with potential providers, it is crucial that they actively listen to you and demonstrate an understanding of your short-term and long-term objectives.
2. QUALIFICATIONS AND EXPERIENCE
NDIS-registered service providers must possess specific qualifications. When evaluating options, it is important to verify that they hold the necessary qualifications and possess the experience to deliver high-quality support. Opt for a provider that employs an evidence-informed approach to care, utilising up-to-date information in decision-making regarding interventions and strategies.
Consider the provider’s expertise and experience, especially if you require specialisation in a particular area.
3. WELCOMING AND INCLUSIVE
A reputable NDIS disability provider values an inclusive community and strives to create an environment where everyone feels welcome and belongs. It is essential to choose a service provider that embraces inclusivity, tailoring support to your personality, cultural background, and unique needs to ensure you always feel respected and accepted.
Ask questions about their training and inquire about their experience in supporting clients from diverse cultural backgrounds and languages to determine if they align with your values.
4. FOCUS ON TEAMWORK
Instead of working in isolation, the chosen service provider should view your support system as a team. Inquire about their approach to sharing information, knowledge, and skills with you, your carers, and your family. A collaborative environment helps your family and social network understand how to better support you.
5. AVAILABILITY
Assess whether the NDIS service provider can offer support on the days and times that align with your needs. Inquire about their service delivery methods, including scheduling, and their procedures for cancelling or changing a shift. Additionally, ask about accessibility, including transport options and parking, to ensure their services are convenient for you.